Complaint Procedures
Complaints are defined as any student, faculty, or staff concern regarding the school programs, services, or staff. A student, faculty member or staff member who has a concern about a school-related issue is encouraged to schedule a conference with the School Director to find resolution (if the issue is regarding grade disputes, please see procedures under “Academic Standards of Progress” in the most recent Academic Catalog). If the issue is not resolved to satisfaction through the conference, the student, faculty member, or staff member can file a formal complaint in writing with the School Director who will formally investigate the complaint, take appropriate action, and provide a written response to the individual by the 10th business day after the day the formal written complaint is received. Note: a conference with the School Director is not required before a student files a formal written complaint.
Complaints should be e-mailed to Complaints@NPSIonline.net. Additionally, individuals can call (210) 737-7233 to schedule a conference with the School Director.
Notification of Complaint to the Texas Department of Public Safety Private Security Bureau
For courses regulated by the Texas Department of Public Safety Private Security Bureau (NPSI's School License #F01081 and Y00249), complaints may be directed to: Texas Department of Public Safety Licensing and Registration Service –Private Security Program, P.O. Box 4087 Austin, Texas 78773-0001 512-424-7293 or e-mailed to: RSD_Customer_Relations@dps.texas.gov
Notification of Complaint to the Texas Attorney General
After exhausting the grievance/complaint process through the Institute, Texas Workforce Commission, and Texas Higher Education Coordinating Board, students may initiate a complaint with the Texas Attorney General through the use of an online complaint form at:
https://www.texasattorneygeneral.gov/consumer/complain.shtml
or by sending the required forms (found on the same page as the online complaint form) by mail to:
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548